Product Support

If you have a question about installing, configuring or using any of our products, or you are having difficulty with the operation of our software, here's what to do:

1. Install the Most Recent Software Update

[how do I install the software on my computer?]

If you are experiencing a problem with using one of the product features that is caused by incorrect operation of the software, please ensure that you have installed the latest update for the product. If you are not using the most recent version of the product, the problem you are experiencing may have already been fixed in a more recent release.

For a complete list of available updates for each product, please visit the Downloads section.
[how do I find the current version of my product?]

2. Consult the iami software Discussion Forum

The iami software Discussion Forum provides access to an ever-increasing store of information about our products and how to use them.
Each product has a number of associated categories in the forum, including:

• Product Knowledge Base
  Contains tips, tutorials and Frequently Asked Questions (FAQ) about the product.
• Product Support
  Contains a complete history of enquiries made and problems reported by other users of the product, including solutions and replies from IAMI Support.

If another user has already experienced a similar problem, you may find the answer you are seeking in the forum.
[how do I access the forum?].

3. Submit a Support Request

If your problem still hasn't been resolved, please let us know by posting a message in the appropriate Product Support category for your product. The forum is continually monitored, and we'll do our best to address the issue as quickly as possible.

When posting an issue report to the forum, please include the following important details about your operating environment:

• Product Version
• Product Licence Level
• Operating System version
• Exact text of error messages, if any.

 If you are unable to access the forum for any reason, you can find out more information about how to reach us here.